KAPLAN, R.S. The balanced scorecard : translating strategy into action Robert S. Kalpan, David P. Norton - Boston Harvard Business School 1996 - xi,322p. ill. ISBN: 1467.00 978-0-87584-651-4 Subjects--Topical Terms: STRATEGIC MANAGEMENTSTRATEGIC PLANNING Dewey Class. No.: COM 658.401 / KRn96